Up to Door-Through-Door

Transportation

for Seniors 60+ & People with Disabilities

To Schedule A Ride, Call or Stop by:

Ashland County Aging Unit, Inc

400 Chapple Avenue, Suite 100

Ashland, WI

715-682-4414 x. 0

Welcome Aboard!

The Ashland County Aging Unit has been providing personalized door-to-door and door-through-door demand response bus service for persons aged 60 and older and persons with disabilities since 1984. 

The Aging Unit also offers a volunteer transportation program for out-of-town medical transport. 

The Aging Unit specializes in helping its customers maintain their quality of life and live as independently as possible. 

The Aging Unit's transportation services are sensitive to the needs, abilities, and limitations of the elderly and the disabled. Trained, courteous drivers offer personal, hands-on assistance, as needed, by helping passengers through the doors of their residences and destinations, getting on and off the vehicle, and providing verbal guidance to carrying bags or other carry-ons. The drivers not only get to know you and you get to know them—they get you where you need to go and home again, safely.

Make AC Specialized Transit part of your strategy for independent living! 

 

Please take the time to read this brochure about AC Specialized Transit bus services. If you have any questions, feel free to call the Aging Unit office at 715-682-4414 ext. 0. 

Primary Goal of AC Specialized Transit
 
To improve the quality of life for the elderly and persons with disabilities by providing safe, affordable, reliable, adaptable, and convenient transportation services that meet the rider’s needs to gain access to the goods, services, and social and community contacts that support their day-to-day life and ability to live independently.
 
Specialized Services
  • Door-to-door transportation
  • Up to door-through-door, if needed
  • Trained, courteous & helpful drivers
Eligibility
  • Persons 60 years of age or older, regardless of limitations, qualify for AC Specialized Transit services as senior citizens
  • Persons with disabilities of any age, who, because of their disabilities, are not able to use public transit
  • All children under the age of 18 must be accompanied by a responsible adult during transport
  • Personal Care Attendants (are provided trips free of charge)
  • Trained, certified service animals
  • General public on a space-available basis
Where Can You Go? Where you need to or want to go!
  • Shopping
  • Employment
  • Education
  • Medical Facilities
  • City/County Offices
  • Recreational Activities
  • Senior Nutrition Site (free within one block)
  • Visit friends & family
  • Hair Dressers
  • Social Service Agencies
  • Transfers to BART public transit routes if you need to travel to other Chequamegon Bay Communities
  • Other locations in the City of Ashland
  • The bus also goes to predetermined shopping sites in Ashland during specifically scheduled time slots, although shopping can be personally scheduled at other flexible times
 
Cost
Trips are very economical at just $1.00 for each one-way trip within the Ashland City limits, which is just about anywhere in Ashland you may want to or need to go, including out to Walmart and the hospital. 
Pay with cash OR for purchase tickets for your convenience!  
Tickets are available for purchase individually or in books of five:
  • On the bus from the driver for limited amounts
  • At the Ashland County Aging Unit 400 Chapple Ave., Ashland, located in the Ashland Enrichment Center
 
Days and Hours of Operation
 
Monday through Friday
8:00 a.m. - 4:00 p.m.
Excluding Aging Unit Holidays & severe winter weather
Office hours:
Monday through Friday
8:00 a.m. - 4:00 p.m.
Scheduling a Ride
 
Advance reservations are recommended, but not required.
  • Same-day, demand response trips are accepted on a space-available basis. Availability will depend upon the existing schedule and your requested time, pickup location, and destination
  • For best availability, reservations should be made at least 24 hours before the day of travel and can be made up to 14 days in advance
  • Or if you need to ride regularly at the same time and to the same destination, you may request a subscription reservation months in advance. Subscriptions are limited in availability and are determined by AC Specialized Transit. If you have a subscription reservation, you will not need to call every week or month to reserve your rides, but you will need to cancel your ride if plans change
To make trip reservation requests or to cancel any trips you have scheduled, call the Aging Unit at 715-682-4414 ext. 0 during business hours, OR during non-business hours, the answering machine is available for you to leave a message. The answering machine is checked in the morning and any cancellations will be noted and reservation requests determined.
 
When calling, please provide the following information:
  • Name(s)
  • Contact phone number
  • Address of the pick-up location
  • Desired pickup date and time (and appointment time, if applicable)
  • Name of and/or address of the drop-off location
  • Any equipment or special needs (lift, driver’s hands-on assistance with steps, doors, etc.)
  • The desired pickup time for the return trip (if known). Just call the Aging Unit at the end of your appointment to be picked up. Riders will be picked up as soon as possible, generally within 15 minutes to half an hour.
  • The last pickup is 4:00 p.m. so riders must call no later than 3:45 p.m. for a return pickup
 
Ridership Policies & Guidelines 
 
Riders are expected to follow ridership policies and guidelines to ensure a safe and pleasant trip Policies & Guidelines are available at the Aging Unit office and on the bus, AC Specialized Transit (ACST) has the right to refuse service to riders that do not follow ACST policies.
For More Information,
Ride Reservations, Questions, Suggestions,
Complaints or Comments...
Contact:
Ashland County Aging Unit, Inc.
400 Chapple Ave., Suite 100
Ashland, WI 54806
715-682-4414 ext. 0
888-682-7672 ext. 0
Statement of Non-Discrimination
The Ashland County Aging Unit, Inc. (ACAUI) is an equal opportunity service provider and employer. The ACAUI does not discriminate against individuals on the basis of age, disability, gender, race, color, creed, religion, national origin, marital status, familial status, sexual orientation, gender identity, political ideology, or any other basis prohibited by law.
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